Survey of Public Servants 2016 [Ethiopia]

This survey was conducted as part of a review of the different civil service reform tools in Ethiopia, to assess what has been achieved, and what to consider next. The review aimed to take stock of what has been done, identify remaining and potential new challenges, and draw lessons, as well as suggest recommendations on how to move further ahead in the coming years to foster a fair, responsible, efficient, ethical, and transparent civil service. A survey of civil servants at the Federal, Regional and Woreda levels was implemented that focused on five sectors, namely, agriculture, education, health, revenue administration, and trade.

The aim of the Ethiopia Civil Servant Survey was to gather micro-level data on the perceptions and experiences of civil servants, and on the key restraints to civil servants performing their duties to the best of their abilities, and to the provision of public goods. This civil servant survey aimed to contribute to the development of diagnostic tools which would allow to better understand the incentive environments which lead to different types of behavior and the determinants of service delivery in the civil service.

Report available at: https://documents.worldbank.org/en/publication/documents-reports/documentdetail/981311547566282423/moving-further-on-civil-service-reforms-in-ethiopia-findings-and-implications-from-a-civil-service-survey-and-qualitative-analysis

The Ethiopian civil servants survey focused on the three major policy making tiers of government: Federal; Regional; and Woreda. The Ministry of Public Sector and Human Resource Development identified the 5 core sectors that the survey should include: agriculture, education, health, revenue, and trade. The decision was made then to plan to interview a sufficient number of individuals from each of those tiers and allocate the remaining funds to Woreda-level interviews.

The study covered the following topics:
- Demographic and work history information
- Management practices
- Turnover
- Recruitment and selection
- Attitude
- Time use and bottlenecks
- Information
- Information technology
- Stakeholder engagement
- Reforms
- Woreda and city benchmarking