Post-Distribution Monitoring of Non-Food Items 2022 [Thailand]

 In response to the COVID-19 pandemic and to mitigate the spread of the disease, UNHCR Thailand MCO procured Non-Food Items (NFI) items, namely soap, cloth masks and hand sanitizers, and distributed to vulnerable refugees who resided in the 9 camps along the border of Thailand-Myanmar. Additionally, blankets were procured and distributed to every household in 4 camps in Mae Hong Son province during the winter. These items were distributed in the second half of 2021 to first half of 2022. Following the distributions, UNHCR conducted the Post Distribution Monitoring (PDM) in the 2nd and 3rd quarter of 2022 to collect refugees’ feedback on the distribution process and suitability of the items for further improvement in the future. The methodology used to determine sample size for this PDM exercise was the scientific method, with sample sizes calculated based on a confidence level of 90% and confidence interval of 5% and the results were entered into KOBO. The overall feedback received was satisfactory. About 98% of respondents faced no challenges in traveling to the distribution points to receive the items. 79% of the respondents reported receiving sufficient NFIs and 95% of respondents stated that the item quality was good.

The survey was conducted with one focal point from each receipient household. The respondent is asked question about multiple distribution items, Non-Food items, WASH Hygiene kits, Female Hygiene kits and LPG. The respondent is asked their feedback on these items covering the following points:
1. Quality of items
2. Sufficiency of items
3. Usefullness of items
4. Distribution process
5. Actual use of items
6. Assistance preference and their access to communication and complaints mechanisms